Medprax Privacy Policy

  1. Introduction

1.1 This privacy policy, which was last updated on August 27th, 2025, includes our cookie policy and is applicable to citizens and legal permanent residents of South Africa;

1.2 In this privacy policy, we outline how we handle the data we collect about you through https://www.medprax.co.za. We encourage you to carefully review this policy.

1.3 Our practices comply with applicable privacy laws, which means that:

1.3.1 We clearly define the purposes for which we process personal data, as explained in this privacy policy;

1.3.2 We strive to limit the collection of personal data to only that which is necessary for legitimate purposes;

1.3.3 We request your explicit consent to process personal data in instances where consent is required;

1.3.4 We implement appropriate security measures to protect your personal data.

1.3.5 We respect your right to access, correct, or delete your personal data upon your request. Should you have any questions or wish to inquire about the data we store, please feel free to reach out to us.

  1. Collection, Purpose and Retention Period

2.1   Data is collected when you contact us via phone, mail, email, or webforms;

2.2   We may collect or receive personal data for various purposes related to our business activities, which include, but are not limited to:

2.2.1 Registering an Account
When registering to use our products and services, we collect data to create and manage your account;

2.2.2   Support for Services or Products
When you have an inquiry or seek support related to our products or services, we may use the collected data to respond, provide assistance and support;

2.2.3   Website Improvement via Statistics
To improve our website, we collect the necessary data to analyse usage patterns and enhance user experience. This is done via google analytics and our Cookie management system.

2.3    For each of the purposes outlined above, we may collect a combination of the following personal data: first and last name, practice number, personal or company address (including street name and city), email address, IP address, and telephone number;

2.4 We determine data retention based on fixed, objective criteria: indefinitely or until a removal request is made.

  1. What Happens If You Don’t Provide Us with Your Personal Data?

3.1    Failure to provide your personal information may prevent us from offering you the products, information, or assistance that you require.

  1. Cookies and Cookie Policy

4.1   We use cookies on our website where necessary to collect website usage information;

4.2    We collect information about you when you fill in any of the forms on our website i.e. when logging an inquiry, signing up for an event, filling in a survey, giving feedback, applying for a vacancy, etc;

4.3    Cookies are text files put on your computer to collect standard internet log and visitor behaviour information. This information is used to track visitor use of websites and to create statistical reports on website activity. For more information visit www.aboutcookies.org or www.allaboutcookies.org;

4.4    You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. Please note in a few cases some of our website features may not function because of this.

  1. Analytics

5.1   We use Google Analytics to store information about how visitors use our website so that we can make improvements and give visitors a better user experience;

5.2    Google Analytics is a third-party information storage system that records information about the pages you visit, the length of time you spent on specific pages and the website in general, how you arrived at the site and what you clicked on while you were there. These cookies do not store any personal information about you e.g. name, address etc. and we do not share the data. You can view their privacy policy at: www.google.com/intl/en/policies/privacy/

  1. Disclosure of Personal Information

6.1    We may disclose personal information when required by law or in response to a court order, law enforcement request, or as necessary for public safety investigations;

6.2    If our organization undergoes a takeover, sale, or merger, your personal details may be disclosed to our advisers and potential buyers, and may be transferred to the new owners. 

6.3    Medprax will not sell to any third party your name, address, e-mail address, telephone number or any other private information unless you provide your informed consent, except to the extent necessary to comply with applicable laws, police investigations, or in legal proceedings where such information is relevant.

  1. Security

7.1    We are committed to safeguarding your personal data. We implement appropriate security measures to prevent misuse and unauthorized access to your data. Only authorized personnel will have access to your data, and we regularly review our security measures.

  1. Third-Party Websites

8.1    This privacy policy does not apply to third-party websites linked on our site. We cannot guarantee that these third parties will handle your personal data responsibly. We recommend that you review the privacy policies of any external websites before engaging with them.

  1. Accessing and Modifying Your Data

9.1    Should you wish to know what personal data we hold about you or should you wish to make any changes, please contact us. Your rights include:

9.1.1   The right to know the reasons for data collection, the purposes of use, and retention periods;

9.1.2   Right of access: You may request access to your personal data stored by us;

9.1.3   Right to rectification: You may correct, update, delete, or block your personal data as desired;

9.1.4   If you have consented to our processing of your data, you may revoke that consent at any time and request that your data be deleted;

9.1.5   Right to object: You may object to our processing of your data unless we have legitimate grounds to proceed.

9.2    Please ensure that you clearly identify yourself so that we can protect your data from being mistakenly altered or deleted.

  1. Children

10.1 Our website is not intended for children, and we do not knowingly collect personal data from children under the legal age of consent.  We request that children under the legal age refrain from submitting any personal information to us.

  1. Submitting a Complaint

11.1 If you are not satisfied with how we handle your inquiry or request regarding the processing of your personal data, you may submit a complaint to the Information Regulator South Africa:

P.O Box 31533,
Braamfontein,
Johannesburg,
2017
Complaints email: complaints.IR@justice.gov.za

  1. Amendments to This Privacy Policy

12.1 As we reserve the right to update or modify this Privacy Policy, we encourage you to periodically review this policy for any changes;

12.2 By continuing to use our website after such changes are documented, you agree to be bound by the current version of this Privacy Policy.

13. Contact Information

13.1  Our contact details are:

Medprax (Pty) Ltd
666 Andrew Zondo Road
Amanzimtoti, 4126
KwaZulu Natal
South Africa
Website: https://www.medprax.co.za
Email: info@medprax.co.za
Phone: +27 (0)31 9049210

13.2 For inquiries related to our privacy practices, please email Yildiz Borrageiro at info@medprax.co.za